Super Apps Commonly Used in KL

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Super Apps Commonly Used in KL


By Ben Wada, March 24, 2024



What super apps are most used in KL?

I asked Google Gemini.


The answer is: 



Kuala Lumpur (KL) is seeing a rise in superapps, which are all-in-one apps that offer a variety of services. Here are some of the most popular ones:

  • Grab: This superapp started out as a ride-hailing service but has since expanded to include food delivery, mobile payments, grocery delivery, and more. It's the most downloaded superapp in Malaysia

  • Shopee: This e-commerce giant has become a major player in the superapp space, offering not just online shopping but also food delivery, mobile payments, and entertainment. Shopee is likely Grab's most formidable super app rival in Malaysia

  • AirAsia: This airline company has launched its own super app that includes flight booking, hotel booking, ride-hailing, and food delivery.

  • Touch 'n Go eWallet: This e-wallet started out as a way to pay for tolls but has since expanded to include mobile payments, bill payments, and online shopping.

  • Boost: This e-wallet is another popular option in Malaysia, offering mobile payments, bill payments, and rewards programs.


I agree with it mostly.


But my idea of a super app is a multi (more than two)-use app.  

The three apps among the above are my super apps - - Grab, Touch’n Go, and AirAsia.



Grab, Touch’nGo, and AirAsia


Grab app screenshot
Grab

Touch'nGo app screenshot
Touch'nGo

For small daily payments, I use Grab or Touch’n Go.

Many shops accept those two in QR payment.  


AirAsia MOVE screenshot
AirAsia NOVE


Sometimes, more than you expect, the QR reader, which is equipped in the sales counter, is out of order in shops here.

On such an occasion, you can pay with a VISA card linked with Touch’nGo.


During travel to the neighboring countries like Singapore, Thailand, and Indonesia, Touch’nGo VISA are usable.

(Of course you can pay with debit cards or credit cards during   travel.)

AirAsia, with BigPay, provides a similar VISA card: BigPay VISA card.

The two VISA cards are debit cards in which you preload some money from your bank account.


For rideshare, Grab and AirAsia are available here and the neighboring countries.

In my experience, Grab is the best tool to take a car in the big cities like KL, Singapore, Bangkok, and Jakarta.


AirAsia recently changed the app name to AirAsia MOVE.

The app is useful in booking flights and hotels with discount prices.


For Touch’nGo, I use it for payment other than shopping, like buying KLIA Ekspres tickets to KLIA airport.


I enjoy my easy life with no cash thanks to the three apps.

  





 









Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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